Delivery & Returns

DELIVERY

We aim to dispatch your order within 3 working days.

*Pre-order items might take up longer time, please feel free to drop us an email to confirm waiting time for pre-order items.
*Please also take note that all orders will only be shipped when all items purchased are available in stock.

This doesn’t include weekends or holidays. You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it. You can also contact us at info@kaca-kaca.com to get the latest status update of your parcel.

Domestic Shipping:
RM6.00 for single product delivery. Shipping is free when you purchase any 2 or more items.

International Shipping:
USD10 for all international orders. Shipping charges will be free when you purchase USD50 and above.

Important: The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery. Due to many unforeseen circumstances and customs clearance process, international shipping may sometimes be delayed. International shipping charges are non-refundable.

RETURNS

We want you to look good and feel good in your new sunnies. In any case, if the new sunnies does not fit you, we accept returns or exchanges.

For your returns or exchanges to be valid, you must fulfill below returns policy:
• Merchandise must be returned within 7 days of receipt. For international orders, please email us at info@kaca-kaca.com within 7 days of receipt.
• Merchandise must not have sign of worn like scratches.
• Buyers are responsible for the return shipping cost. This does not apply to the defective/incorrect item.
• Buyers hold full responsible until the parcel reaches us.
• Please make sure that the package is packed up properly and can’t be damaged on the way.
• We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
• Store credit will be issued into your account upon receiving your merchandise.
• Original shipping charges are non-refundable.

Defective/Incorrect Items
If you have received a defective/incorrect item, please send us an email at info@kaca-kaca.com and we will make necessary arrangements with you and send a replacement to you.